Frequently Asked Questions

Why am I receiving an error message when I try to join Osmow’s Rewards?

Your email may have been used to sign up for an Osmow’s ordering account before (maybe you have a shawarma-loving twin?). If you’ve forgotten your password, make sure to retrieve that from the digital abyss.

 

Um, hello! Where are my points?!

Points are added instantly when you place an order in-app or online.

 

Who should I contact if I have a delivery issue?

If you placed your order through osmows.com or the Osmow’s App, our team is ready to help. For the fastest service, you email: customersupport@osmows.com

For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, SkipTheDishes, or GrubHub), please contact them directly for help.

 

Can I schedule my delivery time?

Kinda yes, kinda no. All online or mobile orders will be delivered as soon as possible—hungry folk, rejoice—but if you place a catering order, you’ll be able to choose when you’d like to receive your large-format deliciousness.

 

Can I cancel my delivery after I’ve submitted my order?

When you submit a delivery order, it’s sent directly to our courier team and restaurant crew, so it can get cooked up and on its way to you. That makes canceling orders sort of a challenge. If you really must cancel, and you’ve ordered directly through our app or online, reach out to our Customer Service team through the Contact Us page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancellation fee.

 

Can I start a franchise or be involved in owning a restaurant in any way?

We do offer franchising opportunities! If you’re interested, check out our Franchise Opportunities page for more details on how to get started with Osmow’s.

 

We’re addicted, but my kids don’t like spicy foods. How spicy is mild vs hot?

Our chicken shawarma and beef options are flavorful but mild, with no intense spice. We have the hottest hot sauce and are PROUD OF IT.  If you can handle HOT, order MEDIUM.  If you like Medium order MILD or A LITTLE.  We know we’re spicy and we like it that way.

 

Can I cancel my online or mobile order after I’ve submitted it?

When you submit an order, it’s sent directly to our restaurant crew, so it can get prepared right away. That makes canceling orders sort of a challenge. If you really must cancel, and you’ve ordered directly through our app or online, reach out to our Customer Service team through the Contact Us page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancellation fee.